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A shop owner's hand reaches for a desk phone on a florist's wooden counter, next to a till and a notepad © The Voice Realm

Voice Over Business

A Professional Voice Over Can Help Increase Sales

By Marcus Bell Updated 2 min read
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You know the impression you get from a company that you call and there’s the amateur cheap recording on the answering machine? It makes you question the overall professionalism of the business. It makes you second-guess spending your money with them.

Now think about when you call a multinational company and you hear their professional interactive voice system. It really makes a difference, doesn’t it? It instils trust and helps build confidence.

A man in a knitted jumper stands at a kitchen bench with a phone to his ear, a laptop and a mug beside him © The Voice Realm

Callers judge a business in the first few seconds © The Voice Realm

There’s no reason why small businesses cannot have the exact same sound on their phone systems to emulate their national and international competitors.

Using a professional voice over to represent your business is one of the fastest and cheapest ways you can make your brand appear more appealing and credible.

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A voice over with experience will speak clearly, articulate words and allow the caller to hear every word that is spoken.

Choosing a male or female voice talent is probably the hardest decision you’re going to have to make. But you can simply determine if the majority of your clients are male or female themselves. In general, males listen to other males, and females sway towards another female’s voice.

Professional Voice Over Script For Phone Greeting

Here are some tips for putting together a great voice over script for a professional phone greeting:

  • Your script should be short, concise and straight to the point.
  • Websites, email addresses and other phone numbers should be repeated twice.
  • You should always give a timeframe of when the caller can expect to hear back from you.
  • Business hours help the caller determine when they can expect to be able to reach you next.

Infographic: five tips for writing a phone greeting script, from keeping it short to repeating web and email addresses twice © The Voice Realm

Five tips for a greeting that works © The Voice Realm


The one mistake I see many people make when writing their script is that they overthink and then in turn overcomplicate things. Keep it simple!

Stick to the basics. Let the professional voice be the one that keeps the listener on the phone.

Listeners are up to nine times more likely to hang up if there is silence on a phone system and up to seven times more likely to call another business if there is no answering message.

Using a professional voice over to brand your company is the smartest decision you’ll make today.

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